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Payer

Modernize payer operations with Salesforce. Streamline member engagement, and enhance care coordination delivering efficiency, compliance, and measurable value.

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Client Satisfaction Score

What we do?

Wilco Source helps payers modernize operations and deliver value with Salesforce. We enhance member engagement, strengthen provider networks, and streamline care coordination across claims, call centers, and utilization management. Our accelerators simplify data layer integration across claims, clinical, SDoH, and financial domains, while Salesforce-native Data Products speed time to market. We provide advisory, implementation, integration, and managed services with 10 years of Salesforce experience.
[ solutions ]

Transforming Payer Operations with Integrated Solutions

Unified Member & Provider Experience Hub

Creates a single hub for seamless, personalized member and provider interactions.
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Provider Data
Management

Ensures accurate, governed, and synchronized provider data across payer systems.
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Provider Performance Management

Tracks provider quality, outcomes, and compliance to improve network performance.
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Care Orchestration

Coordinates care delivery with unified data, workflows, and targeted interventions.
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Utilization Management

Automates intake and approvals, optimizing value networks through payer-provider collaboration.
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[ accelerators ]

Accelerators Driving Payer Efficiency and Outcomes

Data Foundation

Migrate and modernize enterprise data into business-specific, analytics-ready structures, enabling insights and AI workloads.
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Perform Plus

OLAP platform for payer operations, driving quality improvement, value-based contracting, and compliance with specialized, business-focused analytics.
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Data Products

Prebuilt well-defined data models for payer functions, delivering targeted insights on benefits, demographics, utilization, and outcomes.
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Digital Labor for Payer Operations

Agentic AI for claims validation, member inquiries, compliance monitoring, and directory management, improving payer efficiency and accuracy.
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[ services ]

Strategic Services Powering Scalable Payer Operations

Strategy and Advisory Services

Define business strategy, align Salesforce initiatives, and ensure payer operations meet compliance, security, and performance goals.

Architecture & Solution Engineering

Establish canonical data models, integration patterns, and scalable, secure architectures tailored for payer and provider ecosystems.

Salesforce Implementation Services

Design, configure, and deploy Salesforce-based solutions to enhance member engagement, provider management, and operational efficiency.

Platform Governance & Innovation

Evaluate new Salesforce features, align platform capabilities to the digital roadmap, and drive innovation across payer operations.
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User Experience & Adoption

Accelerate adoption with training, communication, and change programs that foster readiness, compliance, and sustained engagement.
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Managed Services & Continuous Improvement

Deliver ongoing support, enhancements, and expertise to maximize long-term value from Salesforce investments.
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AppExchange Reviews: In Our Clients’ Words
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Client Satisfaction Score
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Wilco is a solid business partner. They go deep with discovery and make sure you understand each aspect of the projects they will engage in. They keep the projects on task, and always have the pulse of any roadblocks that may come up.

Non-Profit Healthcare Company 

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Wilco continues to be an outstanding partner to work with, their knowledge and commitment to our organization is unmatched. The team is extremely talented and has been able to provide exceptional solutions that meet our unique requirements, ranging from custom development, data migration, full implementations and so much more. Wilco is customer focused and always goes above and beyond to make sure that the customer is the number one priority.
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The Wilco team has been exceptional at understanding evolving needs in our Salesforce Health Cloud / Patient Connect implementation and addressing them efficiently with the resources they have brought to bear.
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Great collaboration, working with Wilco Source for our Sales Cloud, Service Cloud and Field Service module needs. Whether managed services or large project work, we felt like were working with a Team who is an extension of our business. Very knowledgeable Team with the expertise to assess our Salesforce needs, provide best practice solutions with visible results.
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Excellent communication throughout the project and the off shore team was available during our East Coast hours at all times. Our Business Analyst Magon applied her past experience while listening to our needs to produce an efficient module. Magon, Sai and Narayanan were great to work with – Wilco Source will be my first choice for another project!
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Wilco Source cares more about the outcome and the success of the client than other consulting firms I have worked with. They become more like family and understand the unique dynamics of the organization to achieve the desired goals.
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Overall we had a great experience. The team was able to fuse our business with HealthCloud so we can simplify and manage our patients better. The Wilco team understood our goals from the outset, implemented within scope, timeline and budget as promised. I would definitely recommend them to other companies that want to transform their business through Health Cloud.
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Wilco Source was instrumental in implementing CPQ for our organization. All of our products are specialized for the customers and require a great deal of detail. Aparna and her team went above and beyond to ensure the quoting tool would be a valuable asset for our team! The group is top notch–they run efficient project meetings and communicate effectively!
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Initiated Wilco Source/CitiusTech engagement at my company and am so glad I did so. Their leadership (Kedar, Harsha) and team came in at a crunch time to enable crucial fax capabilities that are required for any hub service and they delivered a quality product. Their knowledge of hub services enabled them to gain business in data and analytics as well as business. In addition, they enabled our agents to be more productive by deploying OCR solution which transcribed start forms (handwritten as well as printed) quickly, allowing them to focus on the patients and HCPs needs more. Further, when we ran into challenges with another partner, they stepped up to cover the gaps within Salesforce CoE. Today, they are shaping the vision, roadmap and delivering the solution. I am pleased and highly recommended them to any client that’s looking to deliver value to their business stakeholders in life sciences domain. Thank you for your leadership and commitment and making us successful.
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Wilco has been an excellent partner with proactive and timely communication. They partnered with us and were happy to use our tools for central tracking and updates. They have made their subject matter experts available to support allocated project resources to ensure they are providing the best consultative services for our needed outcomes. Specifically, this engagement was configuring SFHC to meet the needs of a pharmaceutical manufacturer HUB services program. The team consulted with us on client program requirements and the best way to configure the software to meet the program, staff, and reporting needs. They leveraged their industry knowledge to ensure the best solution for the needs of our organization and our pharma client. Additionally, this project required cross-vendor collaboration for custom API developments to leverage other vendor partner technology for the end-to-end program technology workflow, and Wilco was an excellent partner in this – often connecting with technical resources from the other vendor partners offline in order to make the best use of group meeting time and eliminate unnecessary resource utilization from our internal team.
[ client success ]
Revolutionizing Case Management

Drive Faster Time-to-Value with Salesforce HUB and Proven $3M Savings

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[ success stories ]
[ blog ]

Exploring the world of AI with Wilco blogging

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