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Life Sciences

Transform patient services and clinical trials with Salesforce. We streamline access, improve adherence, accelerate studies delivering compliant, successful patient outcomes.

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programs influenced through build, scale, & sustenance

What we do?

Wilco Source helps pharmaceutical companies bring drugs to market faster by streamlining clinical trials and simplifying access through patient services. With experience across 150+ specialty pharmacy programs, we’ve built ready-to-use solution frameworks and proven accelerators that de-risk delivery, shorten time to market, and get it right the first time. Backed by Salesforce mastery, we provide advisory, implementation, integration, and managed services delivering speed, confidence, and measurable value.
[ solution ]

Solutions Driving Better Care and Outcomes

Patient Services

Patient Services simplify intake, education, insurance, medication delivery, and adherence, reducing delays while enhancing access, affordability, compliance, and long-term outcomes.
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Clinical Trials

Clinical Trial solutions streamline outreach, recruitment, scheduling, and engagement, reducing protocol deviations while enhancing retention, compliance, and overall data quality.
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Accelerators

Patient Support Service Analytics accelerator pinpoints bottlenecks and improvements, and Wilco Docx streamlines HIPAA-compliant intake to enhance compliance, efficiency, and outcomes.
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[ services ]

Building Scalable, Compliant, Patient-Centric Programs

Patient Services
Strategy & Advisory

Define strategy, operating model, approach, and services aligned to program and patient needs.
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Program Design & Management

Align IT, process, vendors, and teams to deliver coordinated, compliant, and effective programs.
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Platform Selection & Enablement

Select and configure platforms for compliant, scalable, interoperable, and data-driven operations.
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End-to-End Hub Implementation

Design and launch hubs for Pharma and third-party across intake, onboarding, and ongoing support.
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Change Management & Field Reediness

Equip teams, and partners with training, communication, and adoption support for rollout success.
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Managed Services & Continuously Optimization

Provide operations support, monitor, and improve to deliver outcomes and support evolving needs.
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[ accelerators]

Accelerators Advancing Trials, Patient Support with Compliance

Wilco Docx: Intelligent Document Automation

AI-powered platform converting paper-based intake into digital data with 95%+ accuracy, boosting productivity and compliance.
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Patient Support Service Analytics

Insights and Analytics help optimize patient support, accelerating intake, reimbursement, and care coordination for better outcomes.
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Digital Labor for Clinical Trials

Agentic AI streamlines recruitment and participation, reducing timelines, improving retention, and patient trial experiences.
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AppExchange Reviews: In Our Clients’ Words
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Client Satisfaction Score
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Wilco is a solid business partner. They go deep with discovery and make sure you understand each aspect of the projects they will engage in. They keep the projects on task, and always have the pulse of any roadblocks that may come up.

Non-Profit Healthcare Company 

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Wilco continues to be an outstanding partner to work with, their knowledge and commitment to our organization is unmatched. The team is extremely talented and has been able to provide exceptional solutions that meet our unique requirements, ranging from custom development, data migration, full implementations and so much more. Wilco is customer focused and always goes above and beyond to make sure that the customer is the number one priority.
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The Wilco team has been exceptional at understanding evolving needs in our Salesforce Health Cloud / Patient Connect implementation and addressing them efficiently with the resources they have brought to bear.
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Great collaboration, working with Wilco Source for our Sales Cloud, Service Cloud and Field Service module needs. Whether managed services or large project work, we felt like were working with a Team who is an extension of our business. Very knowledgeable Team with the expertise to assess our Salesforce needs, provide best practice solutions with visible results.
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Excellent communication throughout the project and the off shore team was available during our East Coast hours at all times. Our Business Analyst Magon applied her past experience while listening to our needs to produce an efficient module. Magon, Sai and Narayanan were great to work with – Wilco Source will be my first choice for another project!
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Wilco Source cares more about the outcome and the success of the client than other consulting firms I have worked with. They become more like family and understand the unique dynamics of the organization to achieve the desired goals.
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Overall we had a great experience. The team was able to fuse our business with HealthCloud so we can simplify and manage our patients better. The Wilco team understood our goals from the outset, implemented within scope, timeline and budget as promised. I would definitely recommend them to other companies that want to transform their business through Health Cloud.
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Wilco Source was instrumental in implementing CPQ for our organization. All of our products are specialized for the customers and require a great deal of detail. Aparna and her team went above and beyond to ensure the quoting tool would be a valuable asset for our team! The group is top notch–they run efficient project meetings and communicate effectively!
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Initiated Wilco Source/CitiusTech engagement at my company and am so glad I did so. Their leadership (Kedar, Harsha) and team came in at a crunch time to enable crucial fax capabilities that are required for any hub service and they delivered a quality product. Their knowledge of hub services enabled them to gain business in data and analytics as well as business. In addition, they enabled our agents to be more productive by deploying OCR solution which transcribed start forms (handwritten as well as printed) quickly, allowing them to focus on the patients and HCPs needs more. Further, when we ran into challenges with another partner, they stepped up to cover the gaps within Salesforce CoE. Today, they are shaping the vision, roadmap and delivering the solution. I am pleased and highly recommended them to any client that’s looking to deliver value to their business stakeholders in life sciences domain. Thank you for your leadership and commitment and making us successful.
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Wilco has been an excellent partner with proactive and timely communication. They partnered with us and were happy to use our tools for central tracking and updates. They have made their subject matter experts available to support allocated project resources to ensure they are providing the best consultative services for our needed outcomes. Specifically, this engagement was configuring SFHC to meet the needs of a pharmaceutical manufacturer HUB services program. The team consulted with us on client program requirements and the best way to configure the software to meet the program, staff, and reporting needs. They leveraged their industry knowledge to ensure the best solution for the needs of our organization and our pharma client. Additionally, this project required cross-vendor collaboration for custom API developments to leverage other vendor partner technology for the end-to-end program technology workflow, and Wilco was an excellent partner in this – often connecting with technical resources from the other vendor partners offline in order to make the best use of group meeting time and eliminate unnecessary resource utilization from our internal team.
[ client success ]
Revolutionizing Case Management

Drive Faster Time-to-Value with Salesforce HUB and Proven $3M Savings

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[ success stories ]
[ blog ]

Exploring the world of AI with Wilco blogging

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