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Med Devices

Reimagine medical device manufacturing with Salesforce. Streamline commercial process, integrate ERPs, consolidate organizations to drive growth and profitability.

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Years of Med Device exprience

What we do?

Wilco Source helps medical device manufacturers drive growth and profitability by optimizing sales, service, and commercial operations with Salesforce. With a decade of experience, we streamline lead management, forecasting, inventory control, and process optimization and support organizational consolidations, and migrations. Our accelerators enable account forecasting, asset reporting, and ERP data replication. Through advisory, implementation, and managed services, we de-risk transformation, speed time-to-value, and deliver measurable results.
[ solutions ]

Comprehensive Solutions for Medical Device Operations

Sales Process, Lead/Opportunity Management

Streamlines lead qualification, opportunity tracking, and account management for faster, consistent sales cycles.
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Sales Forecasting

Automates forecasting with real-time data integration, eliminating manual processes and improving accuracy.
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Revenue
Optimization

Optimizes margins, reduces leakage, and strengthens profitability with AI-driven analytics and insights.
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Product Pricing & Quoting

Generates accurate, compliant quotes quickly with automated approvals and integrated real-time pricing.
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Asset Management & Field Service Solutions

Provides lifecycle visibility of devices, enabling proactive maintenance, scheduling, and service excellence.
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Field Inventory, Device & Stock Management

Delivers real-time stock visibility, ensuring efficient tracking, replenishment, and regulatory compliance.
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Sales Insights & Performance Analytics

Unifies ERP, CRM, and service data for actionable insights and smarter decision-making.
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[ accelerators ]

Accelerators Powering Forecasting, Reporting, and Integration

SAP Customer Integration

Simplify SAP-to-Salesforce integration by mapping complex business partner models, unifying customer, employee, and partner data for seamless engagement.
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Asset Management

Track and manage medical device installs, map and push asset information and asset hierarchy, grouping from SAP to Salesforce.
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Inventory Management

Enable real-time SAP-to-Salesforce inventory insights, supporting audits, consignment tracking, and cycle counts by serial numbers or location.
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Offline Capability Accelerator

APIs enable offline inventory management with scanning, ERP sync, and error detection perfect for locations with poor connectivity.
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Inventory Transfer Accelerator

Automate complex inventory transfers between hospitals, warehouses, and field agents, ensuring accuracy, compliance, and reduced manual effort.
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Order Simulation Accelerator

Check real-time ATP inventory, simulate product availability, and guide order placement decisions for critical medical procedures.
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Pricing Procedure Accelerators

Integrate ERP pricing engines with Salesforce, enabling simulations, dynamic adjustments, and seamless pricing consistency across channels.
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[ services ]

From Strategy to Execution in Med Devices

Strategic Transformation Enablement

Define vision, roadmap, and execution model to align business, technology, and growth priorities.
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Platform Selection & Enablement

Identify, configure, and enable Salesforce platforms for scalable, compliant, and data-driven, AI-ready operations.
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Program Design & Management

Coordinate IT, business users, processes, and vendors, to deliver effective, measurable transformation programs.
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Org Strategy, Consolidations, Migrations

Streamline organizations, unify systems, and manage transitions to ensure agility and long-term efficiency.
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Commercial Process Optimizations

Redesign and automate sales, service, and revenue processes to improve visibility, speed, and outcomes.
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ERP Integrations

Connect ERP systems with Salesforce to unify data, accelerate processes, and enhance data driven decision-making.
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Managed Services & Continuous Optimization

Provide ongoing support, monitor performance, and evolve solutions to meet business needs.
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AppExchange Reviews: In Our Clients’ Words
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Client Satisfaction Score
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Wilco is a solid business partner. They go deep with discovery and make sure you understand each aspect of the projects they will engage in. They keep the projects on task, and always have the pulse of any roadblocks that may come up.

Non-Profit Healthcare Company 

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Wilco continues to be an outstanding partner to work with, their knowledge and commitment to our organization is unmatched. The team is extremely talented and has been able to provide exceptional solutions that meet our unique requirements, ranging from custom development, data migration, full implementations and so much more. Wilco is customer focused and always goes above and beyond to make sure that the customer is the number one priority.
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The Wilco team has been exceptional at understanding evolving needs in our Salesforce Health Cloud / Patient Connect implementation and addressing them efficiently with the resources they have brought to bear.
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Great collaboration, working with Wilco Source for our Sales Cloud, Service Cloud and Field Service module needs. Whether managed services or large project work, we felt like were working with a Team who is an extension of our business. Very knowledgeable Team with the expertise to assess our Salesforce needs, provide best practice solutions with visible results.
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Excellent communication throughout the project and the off shore team was available during our East Coast hours at all times. Our Business Analyst Magon applied her past experience while listening to our needs to produce an efficient module. Magon, Sai and Narayanan were great to work with – Wilco Source will be my first choice for another project!
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Wilco Source cares more about the outcome and the success of the client than other consulting firms I have worked with. They become more like family and understand the unique dynamics of the organization to achieve the desired goals.
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Overall we had a great experience. The team was able to fuse our business with HealthCloud so we can simplify and manage our patients better. The Wilco team understood our goals from the outset, implemented within scope, timeline and budget as promised. I would definitely recommend them to other companies that want to transform their business through Health Cloud.
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Wilco Source was instrumental in implementing CPQ for our organization. All of our products are specialized for the customers and require a great deal of detail. Aparna and her team went above and beyond to ensure the quoting tool would be a valuable asset for our team! The group is top notch–they run efficient project meetings and communicate effectively!
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Initiated Wilco Source/CitiusTech engagement at my company and am so glad I did so. Their leadership (Kedar, Harsha) and team came in at a crunch time to enable crucial fax capabilities that are required for any hub service and they delivered a quality product. Their knowledge of hub services enabled them to gain business in data and analytics as well as business. In addition, they enabled our agents to be more productive by deploying OCR solution which transcribed start forms (handwritten as well as printed) quickly, allowing them to focus on the patients and HCPs needs more. Further, when we ran into challenges with another partner, they stepped up to cover the gaps within Salesforce CoE. Today, they are shaping the vision, roadmap and delivering the solution. I am pleased and highly recommended them to any client that’s looking to deliver value to their business stakeholders in life sciences domain. Thank you for your leadership and commitment and making us successful.
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Wilco has been an excellent partner with proactive and timely communication. They partnered with us and were happy to use our tools for central tracking and updates. They have made their subject matter experts available to support allocated project resources to ensure they are providing the best consultative services for our needed outcomes. Specifically, this engagement was configuring SFHC to meet the needs of a pharmaceutical manufacturer HUB services program. The team consulted with us on client program requirements and the best way to configure the software to meet the program, staff, and reporting needs. They leveraged their industry knowledge to ensure the best solution for the needs of our organization and our pharma client. Additionally, this project required cross-vendor collaboration for custom API developments to leverage other vendor partner technology for the end-to-end program technology workflow, and Wilco was an excellent partner in this – often connecting with technical resources from the other vendor partners offline in order to make the best use of group meeting time and eliminate unnecessary resource utilization from our internal team.
[ client success ]
Revolutionizing Case Management

Drive Faster Time-to-Value with Salesforce HUB and Proven $3M Savings

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[ success stories ]
[ blog ]

Exploring the world of AI with Wilco blogging

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