Salesforce Service Cloud Transformation
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Wilco Source’s Salesforce Service Cloud Transformation service is tailored specifically for the Healthcare and Life Sciences industry, focusing on enhancing patient and provider interactions through streamlined service operations. With our deep expertise in HLS and Salesforce, we help you transform your service processes to deliver personalized, efficient, and compliant support experiences. Our tailored approach ensures that your organization can manage patient communications, streamline case management, and provide proactive service solutions, all while adhering to strict industry regulations. Our Service Cloud implementation will empower you to improve patient satisfaction, reduce operational costs, and drive better health outcomes.
Benefits
Improved Patient Support
Enhance patient interactions with secure, personalized, and responsive communications.
Streamlined Case Management
Optimize workflows to resolve cases faster, more efficiently, and in compliance with regulations.
Proactive Service Solutions
Implement proactive support strategies that anticipate patient needs and improve outcomes.
Case Studies
Data Chaos to Data clarity
Did you know inconsistent patient enrolment processes can lead to data chaos and disrupt patient care? Find out how a leading healthcare provider tackled this challenge head-on with a robust API powered by MuleSoft.
From Enrollment to Insights
Struggling to track real-time trends and ensure audit readiness in your patient enrolment processes? Look no further! Explore how we empowered a leading US pharmaceutical distributor with MuleSoft
Turbocharging Support with Speed!
From manual processes to real-time updates—uncover how we helped a large specialty pharmaceutical service group accelerate their order status updates from 8-hour delays to just 15 minutes.
From Legacy to Leading-Edge
Unlock new levels of efficiency in Salesforce migration! Learn how we empowered a leading software quality assurance company with Salesforce migration and SharpSpring integration, enabling them to better manage their leads, opportunities and campaigns.
$2M Annual savings & 15% Workforce Saving
Discover how we revolutionized drug supply chains for a global healthcare leader with a unified hub services platform, integrating patient intake, benefits verification, and claims management in 4 weeks saving $2M annually.
Revolutionizing Sales Strategy with Salesforce
Managing opportunities was a nightmare for a global biomedical testing instrument manufacturer. Learn how we leveraged Salesforce to streamline sales process, automate opportunity creation, and improve lead management.
Streamline Q2C with Accuracy and Automation
Ready to see how automation is transforming healthcare diagnostics? Here’s how we helped a leading molecular diagnostics company revolutionize their quoting process with Salesforce CPQ, slashing turnaround times and ensuring data accuracy
Rewrite Medical CPQ Playbook
Imagine reducing complex quoting processes from days to hours! That’s what we did for Cepheid, with Salesforce CPQ. No more silos of data, or errors – just seamless, real-time updates and increased efficiency.
Making Cancer Diagnostics Faster and Smarter
From data silos to a unified source of truth—find out how we helped a leading cancer diagnostics company harness the power of Salesforce CPQ to streamline their Q2C ensuring accurate, real-time pricing s across continents.
