Streamlining Operations for In-Home Physician Services

Unify Physician Operations on Salesforce, Improving Scheduling and Performance Tracking

Challenge

A leading in-home physician services provider relied on fragmented scheduling systems and manual time zone calculations, slowing operations and increasing errors.

Solution

Wilco Source implemented Salesforce Field Service with bi-directional Persivia integration, unified scheduling, provider/patient portals, and real-time KPI dashboards.

Impact

50%

reduction in scheduling time

Consolidated

3 systems into Salesforce

Achieved

consistent, real-time data across platforms

Positive

adoption and feedback during HyperCare