Accelerate Pharma Product Rollouts with Salesforce Health Cloud and Proven SLA Performance
Challenge
A top 5 global pharma company faced siloed systems, delays, and no real-time SLA visibility. These inefficiencies slowed patient case intake and delayed key brand rollouts.
Solution
Wilco Source deployed Salesforce Health Cloud with fax automation, OCR/AI (Wilco Docx), and dashboards for SLA tracking. Automated workflows improved intake while standardizing case management across brands.
