HEALTH CLOUD QUICKSTART
Salesforce Health Cloud provides an end to end (360- degree) view of the patient journey. Health Cloud enables providers, payers, pharmacies and care teams with a central view of patient information with associated clinical metrics, previous and future scheduled appointments and engagements. Health Cloud enables a personalized conversation between patient and associated healthcare entities. Not only beneficial for Health care teams, it also benefits patients to establish digital communications to their care team.
WHAT:
A Health Cloud Quickstart is an 8 week engagement, tailored for small to large businesses looking to quickly leverage out-of-the-box Health Cloud Quickstart features to improve physician-to-patient communication and enhance the patient journey
HOW:
A small team of dedicated certified Health Cloud consultants will work with your customer support teams to understand your business and configure Health Cloud fit to your support processes
FOR WHOM:
Healthcare businesses seeking a rapid deployment of a small customer support team
WHY:
To customize Health Cloud to:
- Streamline care coordination by putting every consumer at the center of the care system
- Improve sales and retention of plan members and patients
- Maximize the impact of your life sciences programs with enrollment and management tools to help drive adherence and improve outcomes
APPROACH
DISCOVERY
- Our certified consultants will facilitate requirements gathering sessions to learn about your business and support processes.
- Through an iterative approach, we'll capture requirements around how you want to customize Health Cloud.
- In this phase, we will also capture metrics that measure your business, allowing us to configure the right reports and dashboards to track your success.
CONFIGURATION
- Based on the requirements, our consultants will configure Health Cloud to get you faster results.
- UI optimization to provide the best experience for your users to increase adoption & ROI.
REVIEW
- At multiple points in implementation, we provide demos of configuration for your review and feedback.
- During the demo, we will also emphasize how the application can be used by different user roles.
- Based on the feedback received, configurations are adjusted.
DEPLOY
- The configurations will be tested for different use cases.
- After successful QA, configurations in sandbox will be moved to the production environment through changesets.
- Post deployment, configurations will be validated in the production environment to keep the application ready for users.
TRAINING
- To make the adoption easier for your users, we create a user guide with screenshots of how to navigate and use the application.
- We also provide virtual training sessions to guide your customer support teams to success.
- We will cover how to use the application for day-day customer support activities and how Salesforce helps your team to be productive and successful.
SUPPORT
- We understand that adopting a new application doesn't happen overnight.
- For all our Quickstart implementations, we offer 2 week post go-live support at no cost so that you can request minor tweaks to your implementation and resolve your go-live issues while getting used to the new application.
HealthCloud Quick Start
- Discovery and Design Workshops
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- Quickstart requirements
- Design Document
- Patient 360 Mapping
- Configuration
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- HealthCloud Package installation
- Patient Centric Design
- Lead to Patient Conversion
- Patient Cards
- Payer Cards
- Care Plans
- Care Team Setup
- HealthCloud Console Customizations
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- HealthCloud Timeline Setup
- Survey and Assessments
- Task/Notes Setup
- Automations
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- Tasks
- Events
- Reports and dashboards
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- 12 Reports and 2 Dashboards
- Average Time to Close a Case
- Total Open Cases Volume per Agent
- Cases per Channel
- Cases Aging Reports
- Service Team Performance
- Reports
- Trends in Operation
- Data Migration (Legacy Data Import <1000 records)
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- Accounts
- Contacts
- Two Hours User Training Sessions
- 2 week go-live support
Extended Service for HealthCloud
Leverage advanced features within Health Cloud to further customize the application .
- Self-Service on the Web
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- Create Community
- Branding and Personalization
- Adding Channels and Zones
- Setup Knowledge Base
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- Create Articles
- Create Articles Types and Data Category Groups
- Articles Management
- Assigning Articles to Cases
- Create and View Knowledge Sidebar in Help Desk
- EMR/EHR Integrations
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- Enable Inbound and Outbound Integrations
- HL7 v2 ADT Adapter
- Integration for EHR and HL7
- Live Chat with Customers on the Web
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- Enable Live Agent
- Create Chat Deployments and Chat Buttons
- Create Automated Chat invitations
- Add Live Agent in the Help Desk
- Integrations
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- CTI Integration
- Survey Integration
- Outlook/Gmail Integration
- Configure Lifesciences Program Management
- Implement Patient 360 Degree View
- Health Timeline of Patient
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- Patient Profile
- Care Team Network
- Care Team Productivity
- Intelligent Task Management (Today’s Tasks)
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- Collaboration of Care Team
- Implement Concurrent Care Plans
- Customization & Management of Care Plans
- Advanced Patient Segmentation
- Integration with Einstein Analytics for Risk Stratification
- Mobile Access for Care Team and Patients
- Household Map
- Integration with Field Service Lightning (Territory management)
- Clinical data Management
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- Individual Patient Model
- Clinical Data Model
- Service Cloud Integration
- Salesforce Shield Integration
